Shipping policy

Delivery policy

To order

Welcome to order our products from our online store www.alfamer.fi. If you need help placing an order, please contact our customer service team at tilaus@alfamer.fi. By registering as a customer, you can easily find your order details in your customer account. If you wish, you can also order products without registering.

Countries of delivery

We deliver our products to mainland Finland (excluding the Åland Islands and other islands not served by normal transport links or requiring ferry transport) and to countries within the European Union for which the normal delivery methods available to us based on country, postcode and delivery address are available in our online shop (excluding the Canary Islands, Ceuta and Melilla).

Prices and VAT

The prices of the products are expressed in euros and include VAT. VAT on books is 10%. VAT on other products is 24% until 31.8.2024, after which the VAT rate for other products is 25.5%. The seller reserves the right to withhold delivery in the event of a pricing error. The Seller reserves the right to change the prices indicated in the price list in the online shop, but the price at the time of payment of the order remains unchanged for the product already ordered.

Ownership

All products are the property of the seller until the products have been paid for in full.

Delivery of physical products

The products in our online shop are mainly in our own stock and we deliver them as soon as possible after the order is placed. Orders received before 12.00 noon are generally dispatched on the same or the next working day. The delivery time for products in "In Stock" is approximately 1-3 working days. If a product is marked "On-order", it is a "On-order" product, which we will order from our foreign supplier after you have placed your order. The delivery time is usually around 10-25 days for subscription products, the delivery time for online shop products that are "on order" varies depending on the delivery times from our foreign suppliers. We reserve the right to cancel the order and refund the payment if the ordered product is no longer available from our suppliers due to the product being out of stock or for any other reason. As a general rule, products will be delivered in one delivery. If the product is not in stock, it will be delivered as an after-delivery. The delivery charge will only be charged for each single delivery of an order if part of the products are delivered as back-order.
The products will be delivered by either Post or Matkahuolto, according to your choice of delivery method. For delivery by post, small parcels of less than 3 cm are delivered to the recipient's mailbox or letterbox on letter post delivery days, and parcels of more than 3 cm are delivered to the nearest Post Office parcel machine. For delivery via Matkahuolto, parcels are delivered to the nearest Matkahuolto parcel machine. When delivered to a parcel machine, notification of the arrival of the parcel and the pick-up location will be sent by SMS when the parcel is ready for pick-up.
The parcel must be picked up within 7 days of its arrival at the parcel machine or Post's pick-up point. Failure to collect the parcel is not sufficient to cancel the order. We charge EUR 15.00 for the uncollected parcel.

Reading rights for digital products

The activation codes for the reading right for digital products will be delivered as soon as possible, but as a rule within 24 hours of the order on weekdays. Digital products are one-time payment, readable via the Internet, not downloadable. Subscribers to digital products are granted a single user's access to the product to which they subscribe for a one-off fee for a period of three years from the date of subscription. Subscription to the Digital Products is a one-off subscription which is not automatically renewed. The subscriber is responsible for keeping the access codes he receives for his own personal use only, ensuring that they are properly stored so that no third party has access to them. Similarly, where a company or public body is the subscriber/payer of a digital product, a single payment will only entitle the subscriber to a single user's designated access. The publisher/seller has the right to either suspend or terminate the access rights without refund of any payments made if it detects unauthorised use of the access codes. The seller and/or publisher of the products are not responsible for any technical problems of third parties, such as network operators and the like, which could slow down or prevent the online accessibility of the ordered product for a short or long period of time.
For the current terms and conditions of subscription and delivery of Haynes Online Manual and Digital Edition products: https://haynes.com/en-gb/terms-and-conditions

Payment in the online shop

In our online shop, you can choose to pay by direct debit, card, instalment or invoice. The payment methods used by Shopify, our online payment broker and payment service provider, are American Express, Apple Pay, Google Pay, Maestro, Mastercard, Union Pay, Paypal and Visa. In addition, Klarna and Paytrail Oyj are also payment service providers. More detailed information on the terms and conditions and product descriptions of the different payment methods can be found on the website of each payment service provider.
Payment service provider Paytrail Oyj
Paytrail Oyj (2122839-7) is a payment service provider and payment intermediary operating in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the statement or card bill and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. In case of complaints, please contact the supplier of the product in the first instance.

Paytrail Plc, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
https://www.paytrail.com/kuluttaja/maksupalveluehdot

Online banks

The online banking payment intermediary service is provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. From the user's point of view, the service works just like traditional online payments.

Credit options

OP Lasku, Walley and Alisa Yrityslasku credit payment options are available to our customers through Paytrail Oyj. The product descriptions of the credit payment options are set out below in the Ordering and Delivery Terms and Conditions.

Mobile payment options

Pivo, Transfer and MobilePay are available to our customers through Paytrail Plc.
All payment methods are subject to the terms and conditions and restrictions of the payment method provider (Paytrail Plc's subcontractor or Partner, e.g. Nordea, Walley or MobilePay).

Delivery fee to mainland Finland

When paying by online bank transfer, credit card and other payment methods selected by the online store, the delivery fee is EUR 3.90 per order.
For orders sent by parcel post, the delivery charge is €7.90 per order. Note! For uncollected postal orders we charge 15,00 EUR.
Orders over 50 euros to mainland Finland without delivery charge.

Delivery charge outside mainland Finland

The delivery fee is displayed in the shopping cart of our online shop when the delivery country, postcode and delivery address are selected.
Returns and complaints
Unopened physical products delivered to mainland Finland from Plastics have a 14-day right of return from the date of arrival of the product. Physical products ordered and delivered by us abroad cannot be returned or exchanged.
If the customer provides the company name when placing an order, the order is deemed to be placed with the company. In this case, the right of withdrawal under the Consumer Protection Act does not apply.
Digital products do not have a right of return or exchange, as delivery has started during the 14-day return period.
If a product ordered in mainland Finland is defective (e.g. transport damage), please complain to us by emailing tilaus@alfamer.fi. We will normally endeavour to replace the faulty product with a non-defective product. If replacement with a faultless product would not be possible, we will refund your payment using your payment method. Following the complaint, we will contact you with instructions on how to return the faulty product and send you a faultless product to replace the faulty product. Faulty products delivered outside mainland Finland are not eligible for exchange or refund, but please contact us by email at order ( at ) alfamer.fi with details and photos of the product and its defects in the event of a complaint. We will be in touch with you to clarify a possible refund.

Product descriptions of credit payment methods, payment intermediary Paytrail Plc.

OP Invoice

An account management fee of €2.95 is added to your invoice when paying by invoice in one go or in instalments, this is only added once a month even if you make several purchases during the month. It is not charged when you do not receive any invoices. If you pay in instalments, the minimum payment period is at least 1/36 of the invoice amount, the longest payment period for an instalment is 36 months. If you pay in instalments, monthly interest and any account management fee will be added to the bill. The annual interest rate for OP Invoice is 19.95%. If your payment arrives late, the interest rate for late payments is 19.95%. The credit limit is €1000 or €2000.

For detailed product information and price list https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku/tuotetiedot-ja-hinnasto

Walley Invoice/Direct Debit

You can pay your bill all at once or in smaller instalments over a period of up to 36 months. The invoice gives you 45 days interest-free payment time for your online purchases. To take advantage of the payment period, you will need a positive credit decision, which you can apply for at the time of payment. You can apply for it if you are at least 18 years old, have a Finnish personal identity code and a permanent, official home address in Finland. Your credit history will also be checked in Bisnode Finland Oy's register. After a positive credit decision and confirmation of your purchase, you will receive an invoice for your purchase by email. If you wish to pay your invoice in instalments (1-36 months), you will need to enter into a revolving credit agreement with Collector Bank AB by logging into their website my.walley.fi , signing the credit agreement and being granted a credit limit that will be available for future purchases in accordance with the credit terms. Once you have a valid credit agreement, you must pay the minimum amount on your invoice by the due date, but you can pay a higher amount if you wish. You will then be sent a monthly statement by email until the full amount of your credit is paid. You can always reduce the amount of your bill by more than the minimum amount. The monthly fee for the overdraft is €2.95/month (first month's monthly fee €3.80). The annual percentage rate of charge (19.2..28.6%) and the cost of the credit are available at www.walley.fi/asiakaspalvelu. Overdue invoices will be subject to the statutory reminder and collection charges, as well as interest for the overdue period. The issuer of the invoice and credit is Collector Bank AB, organisation number 556597-0513, registered holder of the Walley trademark. Lilla Bommens Torg 11, Box 11914, SE-404 39. For further information, please visit www.collector.fi. General terms and conditions for invoices and overdrafts https://cdn.walleypay.com/terms/Terms:FI.pdf and standard European overdraft conditions https://cdn.walleypay.com/terms/SECCI_FI.pdf

Alisa Corporate Debit

Alisa Business Invoice offers an interest-free payment period of 14-60 days and does not require the submission of separate documents. Purchasing with Alisa Business Invoice is as simple as providing your contact details and strong authentication. All we need is to be able to verify the link between the buyer and the company he/she represents. To use the payment method, you need a Finnish business ID, regardless of the type of company, and the purchaser must have a Finnish bank's online banking ID. The buyer's right to purchase is digitally verified. For this purpose, we recommend that the buyer uses the telephone number and e-mail address provided by the company when making the purchase.
The invoice will be sent by Alisa Business Invoice primarily as an e-invoice, but e-mail and paper invoices are also possible. The official e-invoice addresses of the companies are already known, so it is also easy to choose the invoicing address. The processing of the purchase invoice is designed to be as streamlined as possible for the buyer and the buyer can add the necessary reference information to the invoice for invoice allocation.
Alisa Business Invoice offers three different payment terms: 14 days, 30 days and 60 days. The billing surcharge varies depending on the payment period selected: 14 days €9.90, 30 days €19.90 and 60 days €29.90. The credit limit for Alisa Business Savings is €5,000.
If you have any questions about Alisa Business Invoice, please contact Alisa Customer Service:
- Email: yritysrahoitus@alisapankki.fi
- Alisa - Contact Alisa at Alisa.com - Phone number: 0293 230 910 (Weekdays 9am-5pm, €0.1717/min)
Alisa Business Invoice is enabled by Alisa Bank Plc.
For more information about Alisa Business Invoice, please visit the Alisa Bank website: https://www.alisapankki.fi/yritysasiakas/yrityslasku

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